ESP-ITPM - ITIL Process Map
 

A fresh approach to implementing ITIL

ESP-ITPM is the Asia Pacific Regional Distribution Partner for IT Process Maps GbR, creators of the ITIL Process Map (now an official ITIL® Licensed Product) a complete ITIL Reference Process Model.

During their long careers as ITIL practitioners, Stefan and Andrea Kempter (IT Process Maps GbR - ITPM) saw that:

  • ITIL is too complex for most businesses
  • ITIL is too costly and too time-consuming to implement
  • ITIL often fails to take root in the long term
  • A fresh approach was needed.

To overcome the above, they 'translated' ITIL into legible, easy to read process maps in Visio and other process management platforms. This has been widely accepted with many large – and small – organisations, using the ITIL Process Map to implement ITIL faster and at lower cost, with less reliance on expensive consultants.

ITIL® is the most widely adopted set of Best Practices for IT Service Lifecycle. Implementing ITIL® can be challenging, but now, using these new ITIL® templates to build on, that task is infinitely easier.

The ITIL® Process Map presents the ITIL® contents in a graphical, clearly structured, and navigable way. It offers a complete set of templates for ITIL® implementation, plus easily accessible ITIL® know-how.

The ITIL® Process Reference Model, ITIL Process Maps V2 and V3 is available on 4 platforms:
Visio, • ARIS and • iGrafx

The ITIL Process Map V3 is available in 3 Versions: Basic, Full and Bundled

ITIL v3 Demo
ITIL v3 Demo

The ITIL® - ISO 20000 Bridge, in combination with the ITIL® Process Map, offers the ideal way to get started, keep track of your progress towards ISO 20000 compliance, and prepare yourself for the certification audit.

The ITIL® - ISO 20000 Bridge allows you to save time and effort during a typical ISO 20000 initiative

ITIL-ISO 20000 Bridge Demo
ITIL-ISO 20000 Bridge Demo

A User-friendly RACI Matrix (Responsible, Accountable, Contribution, Informed) in the form of an Excel spreadsheet is now part of the ITIL Process Map V3 (Full Version) for Visio and iGrafx.

<click> here to see more details of the:
ITIL Process Map V3 plus RACI Matrix

ITIL RACI Matrix Demo
ITIL RACI Matrix Demo

Welcome to ESP-ITPM News

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25 March '12

ITIL Process Map now ITIL LicencedA significant milestone has been reached in updating the ITIL Process Map to ITIL 2011 and ISO/IEC 20000:2011. Our ITIL process model has now successfully passed a thorough review by the APMG.

The ITIL Process Map is thus the first independently assessed process model for ITIL 2011 on the market!

As one of the final steps in the project to update our products to the latest versions of ITIL and ISO 20000, the changes to the ITIL Process Map and its add-on for ISO 20000 projects (the ITIL - ISO 20000 Bridge) had to undergo an official review by APM Group Ltd.

During the review, an officially appointed assessor verified the technical quality and correctness of our products, as well as its alignment with the principles of Cabinet Office best practice guidance.

This review has now been successfully completed, so the next product version, compatible with ITIL V3 2011 Edition and ISO/IEC 20000:2011, will continue to feature the "ITIL® Licensed Product" logo.

As a result, we expect to be able to make the 2011 edition of the ITIL® Process Map available to our customers by the end of next week.

7 August '11

ITIL Process Map now ITIL LicencedThe ITIL® Process Map has successfully passed a thorough review by APMG, resulting in the awarding of the "ITIL® Licensed Product" logo.

APM Group issues sub-licences for the re-use of OGC's trade marks, including ITIL®. The Trade Mark Licensing Scheme includes a logo which is available to organizations or individuals entering into a licensing agreement and successfully passing a product review.

The ITIL® Process Map and its add-on for ISO 20000 projects (the "ITIL® - ISO 20000 Bridge") has been awarded the "ITIL® Licensed Product" logo under this scheme.

For our customers this means additional reassurance, since a qualified independent assessor has verified the technical quality and correctness of our products, as well as its alignment with the principles of OGC best practice guidance.

4 April '11

ESP-ITPM's website gets a new look and feel.

Navigation is made easier by having the menus 'fixed' to the bottom of the page, so they never scroll out of sight.

Greater use is made of newer HTML and CSS advances, to take full advantage of the new breed of Browsers, including those found on mobile devices.

Cleaner, more precise and more attractive fonts are used throughout, to facilitate viewing on all platforms.

Your feedback (pro/con) is appreciated. Just let us know via our Contact Page.

20 March '11

PRIMERO - a web based ITIL solutionIT Process Maps teamed up with Fichtner, Austria, to create the ITIL V3 Process solution for the web based PRIMERO environment.

PRIMERO is an easy-to-use web content management system specially designed for business process mapping and analyzing.

With its unique features, PRIMERO is ideally suited for managing your ITIL processes:

The entire process landscape is visualized on a single dynamic web site - from top-level process views to detailed activity chains. The activities are shown together with the roles responsible for their execution. As a member of an IT organization you are able to identify every single task in IT Service Management you are responsible for.

PRIMERO is proven in use and meets the management system documentation requirements set out in various ISO standards - therefore PRIMERO, in combination with the ITIL Process Map V3 and the ITIL - ISO 20000 Bridge, is a reliable solution to support your ISO 20000 initiative.

PRIMERO is designed to meet the needs of companies of all sizes. Leading companies in Germany, Austria and Switzerland use the web content management system to succeed in process management.

Special thanks to our development partner Ernst Fichtner for his invaluable help in bringing the web based ITIL Process Map for PRIMERO into being.

22 November '10

Live ITIL V3 SampleA "Live" Sample of the ITIL Process Map V3 for Visio has been added to Demos and Downloads.

This web-based sample has been produced by publishing actual samples of the ITIL Process Map V3 for Visio. and includes sample diagrams for all four levels of diagrams, sample index diagrams for:

  • ITIL Processes
  • Data Objects / ITIL Glossary
  • Checklists
  • ITIL Roles

It also includes samples of the RASCI Matrix and Repository, as well several samples of the Accompanying Documents, the ITIL-ISO 20000 Bridge and the Legend page.

Orange and White "arrows" are used throughout, to highlight linked items and points of interest.

14 November '10

Microsoft has just released the new version of Visio 2010. This is why we upgraded the ITIL Process Map so that you can make best use of the new features in Visio 2010.

ITIL Process Map for Visio 2010A new layout with modernized shapes and a number of substantial improvements now make our ITIL Reference Model an even better tool for you to design and document your ITIL processes.

Our latest version of the ITIL Process Map for Visio uses the new "Container Shapes" as swim lanes. This makes it a lot easier for you to insert and modify swim lanes in the BPMN process diagrams.

The newly introduced Status data fields allow you, for example, to grey out processes which are not yet operational – a very helpful feature if you introduce ITIL processes one after another.

And last but not least Visio 2010 offers better integration with Microsoft SharePoint™.

Our Visio process model is still fully compatible with Visio 2003 and 2007. Some of the new features, however, will only be available for users of Visio 2010.

To learn more, take a look at our video highlighting the features and benefits of our new version of the ITIL Process Map for Visio 2010.

15 May'10

The ITIL Process Map goes "viral" on YouTube

IT Process Maps on YouTubeIT Process Maps GbR now has its own YouTube channel, which will be the new home of the
ITIL Process Map demos.

The current list of demos is for the ITIL Process Map V3 for Microsoft Visio, in English and German. More to follow.

Visit our Demos page to watch (and listen to) the new demos.

24 February '10

The ITIL Process Map now also in Spanish

El Mapa de Procesos ITIL V3Our complete product range, consisting of the ITIL Process Map for the new ITIL Version 3 (ITIL V3) and the ITIL - ISO 20000 Bridge, is now also available in Spanish.

Due to numerous requests from Spanish-speaking countries we have translated our complete ITIL Reference Model into Spanish. The first orders for this new product from two Mexican clients even arrived several weeks before the official product launch on 24th February 2010.

The English and German versions of the ITIL Process Map have been widely accepted with many large – and small – organizations, leveraging our process model to implement ITIL faster and at lower cost, with less reliance on expensive consultants.

The ITIL Process Map covers the complete ITIL V3 Service Lifecycle and is 100% compatible with ISO 20000.

» ITIL Process Map V3 (Spanish)
and
» ITIL Process Map V3 for Visio (Spanish

1 February '10

New Product and Pricing Structure: Basic and Full Versions for the ITIL Process Map V3, plus a Bundled Version

Responding to customer and prospect feedback we have re-structured the ITIL Process Map V3 to more accurately reflect the broad range of client requirements, ranging from SMBs to Multi-Nationals.

Basic Version:

  • The Basic Version of the ITIL Process Map V3 features all contents of the Full Version, excluding the RACI Matrix and the Excel Repository.

Full Version:

  • The Full Version of the ITIL Process Map V3 is our best-selling product.
  • It includes the complete set of ITIL V3 process diagrams and checklists (document templates), the RACI Matrix, and (for the Visio and iGrafx versions) the Excel Repository.

Bundle:

  • Organisations seeking ISO 20000 certification will choose the Bundle, consisting of the ITIL Process Map V3 plus ITIL - ISO 20000 Bridge.

To see the new lineup and corresponding prices, please visit our Prices page.

19 November '09

ITIL RACI MatrixA User-friendly RACI Matrix (Responsible, Accountable, Contribution, Informed) in the form of an Excel spreadsheet is now part of the ITIL Process Map V3 for Visio and iGrafx.

Feedback from our customers suggested that they would welcome an easy-to-use, customisable RACI Matrix for managing the participation of the ITIL roles in the various ITIL V3 processes.

That's why we added an ITIL RACI Matrix in Excel format to the ITIL Process Map V3.

 

25 October '09

Jørgen Østergaard LangebekWe are happy to announce that we are now able to offer a regional contact in the Nordic Countries for any inquiries about our ITIL Reference Model.

Implement Consulting Group A/S is the largest Danish-owned management consulting company in Denmark, with over 220 consultants and a revenue of DKK 270 mil. Implement considers Scandinavia its home market, and has offices in Denmark, Sweden and Norway and is part of ACE – Allied Consultants Europe.

The IT management department in Implement helps clients with their IT Service Management challenges as well as other business and management challenges within IT. Their focus is on assisting clients implement changes and enabling the clients to realize the full benefits. Visit our International Partners page for more detail.

15 March '09

RepositoryA new, User-friendly Excel Repository and a custom Visio toolbar, adding features to Visio along the lines of dedicated process management applications.

You spoke - we listened! Feedback from our customers suggested that they would welcome a simple Excel spreadsheet for managing their ITIL Processes, Data Objects, Roles, and Checklists. That's why we made the Visio version of the ITIL Process Map V3 still more user-friendly: We replaced the former database in Microsoft Access format with a new Excel Repository.

The Excel Repository is accompanied by a new Visio AddIn with a custom toolbar. In contrast to the previously used standard MS Visio functionality, this makes it much more comfortable for you to pick ITIL Processes, Data Objects, Roles, and Checklists from the Repository while modifying the ITIL process diagrams.